At Clover Cleaning ("Clover Cleaning", "we", "us", or "our"), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, whether through our website, by phone, or in person. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, mailing address, and payment details.
- Service Information: Details related to cleaning services requested, appointment dates, and customer preferences.
- Website Usage Information: IP address, browser type, operating system, and pages accessed (collected through cookies and analytics tools).
2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage cleaning services.
- To contact you regarding appointments, invoices, and service updates.
- To improve our website, services, and customer experience.
- For internal record-keeping, billing, and legal compliance.
- To send promotional offers and updates (you can opt out at any time).
3. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share information with trusted third parties only in the following situations:
- With service providers assisting with billing, scheduling, and customer support.
- When required by law, legal proceedings, or to protect our legal rights.
- To prevent fraud, abuse, or violations of our terms of service.
4. Data Security
We implement security measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission or storage system is 100% secure. We encourage you to take precautions when sharing sensitive information online.
5. Your Privacy Rights
You have the right to:
- Access and update your personal information.
- Request the deletion of your information, subject to legal and business requirements.
- Opt out of marketing communications by following the instructions in our emails or contacting us directly.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies help us understand website traffic and user behavior. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.
8. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes through our website or other communication channels.
10. Contact Us
If you have questions or concerns about this Privacy Policy or your personal information, please contact us:
Clover Cleaning
San Francisco Bay Area, CA
Phone: (650) 430-9730
Email: serviceclovercleaning@gmail.com