1. Introduction
Welcome to Clover Cleaning Service ("we", "us", "our"). These terms and conditions outline the relationship between Clover Cleaning Service and our clients ("you", "your"). By using our services, you agree to abide by these terms in full.
2. Service Agreement
- You agree to provide access to your property at the agreed date and time for our cleaning service.
- You agree to maintain a safe working environment for our personnel.
- You confirm that you possess the necessary rights to utilize our services for the specified property.
3. Pricing and Payment
- Estimates are provided based on the information you provide.
- Prices may vary depending on the condition of the property at the time of service.
- If additional attention is required beyond the initial estimate, supplementary fees may be applicable. We will communicate any such charges before commencing the service.
- Payment is due upon completion of the cleaning service. For recurring services, payments are due according to the agreed schedule.
4. Cancellation Fees (48 hour notice required)
To ensure fairness to our team and customers, the following cancellation fees may apply:
- Cancellations less than 48 hours before the scheduled service: $50 fee.
- Cancellations less than 24 hours before the scheduled service: 50% of the total booking price.
- Same-day cancellations: 100% of the booking price.
5. 24-hour Warranty
Your satisfaction is our priority. If you are unsatisfied with the service, notify us within 24 hours of completion and we will arrange a complimentary re-cleaning.
6. Referral Program
Clients may earn one complimentary cleaning service for every ten successful referrals resulting in bookings or after ten completed services by the referred client.
7. Limitation of Liability
- Clover Cleaning Service is not liable for indirect, special, or consequential damages or losses, including loss of earnings.
- We are not responsible for damage or loss of items not properly secured or identified as fragile or valuable at the time of booking.
8. Privacy and Data Protection
Your privacy is important to us. All client information is treated with confidentiality and protected securely. Please also review our Privacy Policy.
9. Applicable Law
These terms and conditions are governed by the laws of the State of California.
10. Disputes
Any disputes arising from the use of our services will be resolved within the jurisdiction of the State of California.
11. Changes to the Terms
We may amend these terms from time to time. Clients will be notified of any material changes.
12. Contact
For inquiries regarding these terms or any of our services, please contact us:
Clover Cleaning Service
San Francisco Bay Area, CA
Email: serviceclovercleaning@gmail.com
Phone: (650) 430-9730